Bath & Body Works

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  Online order & account enquiries For order tracking, returns & payments 0333 777 8236

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FAQ Categories

• My Account

  • How can I change my personal details?
  • What if I've forgotten my password?
  • How do I sign in?​

• Placing an Order

  • Can I change or cancel my order?
  • Has my order gone through?

• Delivery

  • I have received an incorrect or faulty item in my order
  • How can I track my order?
  • What are my delivery options?

• Returns

  • How long do I have to return an item?
  • How long will it take to receive a credit or refund for returned items?
  • How do I return my online order?

• Payments & Refunds

  • What if my payment isn't accepted?
  • What payment methods do you accept?

• Promotions & Discounts

  • How do I redeem a discount code?
  • The items I bought recently have been reduced - can I get the sale price?
  • I have forgotten to use my discount code - can I claim it afterwards?

• Other

  • Our company details
  • How Will You Remove My Personal Information?
  • How to apply to be forgotten?

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